Outbound telesales, SIM activations, prepaid/postpaid migrations, and bundle upsell with rigorous QA and governance.
Tier‑1/2 support, implementation assistance, and client success operations for software and managed services providers.
KYC/KYB verification, disputes intake, and compliance‑aware customer operations with secure tooling and audit trails.
International standards, local agility.
Follow‑the‑sun support with multilingual agents.
Secure devices, role‑based access, and GDPR awareness.
Dashboards, QA scoring, and incentive alignment.
Mature hiring funnels and training playbooks.